{"id":40081,"date":"2020-12-01T14:16:00","date_gmt":"2020-12-01T14:16:00","guid":{"rendered":"https:\/\/mt4business.wpenginepowered.com\/case-studies\/umass-memorial-health-care\/"},"modified":"2025-07-17T20:55:24","modified_gmt":"2025-07-17T20:55:24","slug":"umass-memorial-health-care","status":"publish","type":"client-story","link":"https:\/\/www.mindtools.com\/organizations\/client-stories\/umass-memorial-health-care\/","title":{"rendered":"UMass Memorial Health Care"},"content":{"rendered":"\n<div\n  id=\"bb-block-wrapper-1319941358\"\n  class=\"bb-block-wrapper bb-text-image-block-wrapper bb-block-wrapper--has-background-colour\n  bb-block-wrapper--padding-top--m-none  bb-block-wrapper--padding-bottom--m-none  bb-block-wrapper--margin-top--m-md \"style=\"\n    color: inherit;\n    background-color: #ffffff;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-text-image-block bb-text-image-block--text-right'>\n            <div class=\"bb-text-image-block__image bb-text-image-block__image--round_corners \">\n                                                                          \n  <img\n      class=\"bb-image--lazy-load\"\n      alt=\"\"\n      data-src=\"https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/10\/manager-skills-1600x2128-c-center.jpg\"\n      data-srcset=\"\n          https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/10\/manager-skills-240x180.45112782-c-center.jpg 240w,\n          https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/10\/manager-skills-480x360.902255639-c-center.jpg 480w,          https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/10\/manager-skills-900x676.691729323-c-center.jpg 900w,          https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/10\/manager-skills-1280x902.255639098-c-center.jpg 1280w,                \"\n  >\n  <noscript>\n    <img decoding=\"async\"\n        class=\"bb-image--noscript\"\n        alt=\"\"\n        src=\"https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/10\/manager-skills-1600x2128-c-center.jpg\"\n        srcset=\"\n            https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/10\/manager-skills-240x180.45112782-c-center.jpg 240w,\n            https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/10\/manager-skills-480x360.902255639-c-center.jpg 480w,            https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/10\/manager-skills-900x676.691729323-c-center.jpg 900w,            https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/10\/manager-skills-1280x902.255639098-c-center.jpg 1280w,                    \"\n    >\n  <\/noscript>\n\n                                    <\/div>\n        <div class=\"bb-text-image-block__text\">\n                        <h2 ><strong>Tailored<\/strong> e-learning solutions<\/h2>\n            \n\n<p>Partner with Mindtools to develop bespoke learning experiences that align with your business goals and drive measurable results.<\/p>\n\n\n<div \n    class=\"bb-buttons-block bb-buttons-block--align-  \"\n>\n\t\n<a\n\thref=\"https:\/\/www.mindtools.com\/services\/custom-elearning\/\"\t\t\tclass=\"\n        bb-button bb-button-- \n        bb-button-- \n        bb-button--has-button-colour \n        bb-button--has-button-text-colour                \"\n\tstyle=\"\n\t\t--bb-button-colour: #FDBC00;\t\t--bb-button-text-colour: #000000;\t\"\n>Explore custom learning\n<\/a>\n\n\n\n<\/div>\n\n\n        <\/div>\n      <\/div>\n<\/div> \n\n \n\n\n<div\n  id=\"bb-block-wrapper-2133100722\"\n  class=\"bb-block-wrapper bb-testimonial-carousel-wrapper\"style=\"\n    color: inherit;\n    background-color: transparent;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n            <style>\n        #bb-testimonial-carousel-608079645 {\n            background-color: transparent;\n                            color: #000000;\n                    }\n                \n        #bb-testimonial-carousel-608079645.theme-1 {\n            background-color: #ffffff;\n        }\n        #bb-testimonial-carousel-608079645.theme-2{\n            .swiper-slide > div {\n                background-color: #ffffff;\n                padding: 20px 20px;\n                border-radius: 5px;\n            }\n            .swiper-pagination {\n                margin-top: 10px;\n\n                .swiper-pagination-bullet {\n                    width: 12px;\n                    height: 12px;\n                }\n            }\n        }\n    <\/style>\n            <div id=\"bb-testimonial-carousel-608079645\" class='bb-block bb-testimonial-carousel  bb-testimonial-carousel--has-background'>\n        <div class=\"bb-testimonial-carousel__swiper swiper\">\n            <div class=\"swiper-wrapper\">\n                                    <div class=\"swiper-slide swiper-slide-first\">\n                        <div>\n                            <div class='bb-testimonial-carousel__quote'>&#8220;We turned to Mindtools, our micro-learning partner, to help us build an online, self-directed workshop challenging them to make it as engaging and impactful as the in-person version. Mindtools delivered. Diligent in understanding our complex and nuanced needs (a workshop on respect can go horribly wrong) and meeting every wild idea or crazy request with innovative thinking and elegant solutions, Mindtools partnered with us to build a beautiful, engaging, multi-faceted program allowing us to extend our reach to 96% of caregivers within 5 months of launch. Creative, skilled, innovative and cutting-edge, I cannot recommend them highly enough.&#8221;<\/div>\n                            <div class='bb-testimonial-carousel__author'>\n                                                                <div class='bb-testimonial-carousel__author__name'>\n                                                                        <div class='bb-testimonial-carousel__author__name__name'>Laura Flynn<\/div>\n                                                                                                            <div class='bb-testimonial-carousel__author__name__extra'>Senior Director of Performance Learning and Education, UMass Memorial<\/div>\n                                                                    <\/div>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                            <\/div>\n            <div class=\"swiper-pagination\"><\/div>\n        <\/div>\n    <\/div>\n<\/div> \n\n\n<div\n  id=\"bb-block-wrapper-716803756\"\n  class=\"bb-block-wrapper bb-newsletter-block-wrapper bb-block-wrapper--has-background-image\n  bb-block-wrapper--full-width-contained\n\"style=\"\n    color: inherit;\n    background-color: transparent;\n            background-image: url('https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/10\/Mask-group-6-1600x0-c-default.png');\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n    <bb-newsletter-block class=\"bb-newsletter-block\">\n\n        <div class=\"bb-newsletter-block__card\">\n            <h2>Ready to learn more?<\/h2>\n                        <p class=\"bb-newsletter-block__subheading\">Private, public, non-profit \u2013 we work with all shapes and sizes of organization to find solutions that precisely align with their objectives. Can\u2019t wait to go custom? We\u2019d love to hear from you.<\/p>\n                        <iframe class=\"form-iframe\" src=https:\/\/www2.mindtools.com\/l\/304701\/2024-11-11\/346hgf scrolling=\"no\"><\/iframe>\n<p class=\"form-wrapper__smallprint\"><span>* <\/span>Indicates mandatory field<br \/>You can read how we use personal data in our <a href=\"https:\/\/www.mindtools.com\/policies\/privacy\/\">privacy notice<\/a>. If you change your mind at any point, you can simply click the unsubscribe link in any email you receive from us.<\/p>\n        <\/div>\n\n    <\/bb-newsletter-block>\n<\/div>\n\n\n\n<div\n  id=\"bb-block-wrapper-1869147750\"\n  class=\"bb-block-wrapper bb-container-block-wrapper\"style=\"\n    color: inherit;\n    background-color: transparent;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-container-block'>\n    \n  <\/div>\n<\/div> ","protected":false},"excerpt":{"rendered":"<p>Experiencing a hospital stay through the eyes of a patient helps drive culture change at UMass Memorial Health Care.<\/p>\n","protected":false},"featured_media":40127,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[],"tags":[],"industry_sector":[1937],"product-type":[1966],"class_list":["post-40081","client-story","type-client-story","status-publish","has-post-thumbnail","hentry","industry_sector-health-care","product-type-custom-e-learning"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - 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