{"id":41576,"date":"2024-10-17T17:17:48","date_gmt":"2024-10-17T17:17:48","guid":{"rendered":"https:\/\/www.mindtools.com\/?page_id=41576"},"modified":"2024-12-06T16:18:33","modified_gmt":"2024-12-06T16:18:33","slug":"faqs","status":"publish","type":"page","link":"https:\/\/www.mindtools.com\/about-us\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n<div\n  id=\"bb-block-wrapper-1242258737\"\n  class=\"bb-block-wrapper bb-heading-block-wrapper bb-block-wrapper--padding-top--d-lg  bb-block-wrapper--margin-bottom--d-md \"style=\"\n    color: inherit;\n    background-color: transparent;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-heading-block bb-heading-block--align-left'>\n\n     <div class=\"mt-badge mt-badge--default \">\n                    <svg width=\"37\" height=\"28\" viewBox=\"0 0 37 28\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <path d=\"M35.9211 22.0483C34.3235 22.3651 32.8165 22.6637 31.4475 22.4065C31.048 22.3322 30.7393 22.1553 30.5991 21.9207C30.4881 21.7354 30.4799 21.4905 30.5745 21.1921C30.762 20.5953 31.2705 19.9922 31.6904 19.5332C31.8468 19.3624 32.0157 19.1833 32.1947 18.994C34.1814 16.8823 37.8811 12.9533 35.25 8.97289C34.0394 7.14321 31.8077 6.27467 29.6954 6.81185C27.4144 7.39225 25.9196 9.41128 25.2011 10.3807C23.9865 12.021 22.9758 13.7787 21.9999 15.4766C20.5896 17.9279 19.2596 20.2434 17.4088 22.1264C16.2065 23.351 15.5045 23.1288 15.2739 23.0567C14.6995 22.8757 14.228 22.3384 14.1786 21.8074C14.1395 21.3712 14.2816 20.8113 14.6151 20.091C15.4386 18.3148 16.7562 16.7712 18.15 15.137C18.5226 14.7007 18.8952 14.2644 19.2596 13.8219C19.484 13.5482 19.7208 13.2724 19.9596 12.9924C21.4914 11.1998 23.3977 8.96878 23.6364 6.0565C23.8753 3.13805 21.864 0.565377 18.957 0.0775962C16.8468 -0.278462 14.4545 0.592131 11.844 2.66263C4.68571 8.34104 0.185288 17.1622 0 25.7982H3.98368C4.16897 18.3477 8.09295 10.7223 14.3207 5.78277C15.9142 4.51907 17.4006 3.8543 18.2961 4.00454C19.1608 4.15067 19.7373 4.87719 19.6673 5.73132C19.5334 7.36137 18.2117 8.90909 16.9312 10.4074C16.6759 10.7059 16.4268 10.9981 16.1859 11.2904C15.838 11.7143 15.4797 12.1321 15.1215 12.552C13.6125 14.3179 12.054 16.1455 11.002 18.4177C10.3576 19.809 10.1064 21.0028 10.2135 22.1698C10.4091 24.306 11.9614 26.1893 14.0778 26.8562C14.6007 27.0208 15.1277 27.1031 15.6547 27.1031C17.2523 27.1031 18.8417 26.3559 20.254 24.9193C22.461 22.6719 23.9823 20.0251 25.4545 17.4648C26.4179 15.7895 27.3279 14.2088 28.4045 12.7516C29.0819 11.8378 29.8807 10.8767 30.6794 10.6729C31.1428 10.5556 31.6553 10.7594 31.9271 11.171C32.7526 12.4182 31.153 14.2911 29.2941 16.2649C29.1045 16.4666 28.9235 16.6601 28.7566 16.8412C28.0566 17.6027 27.1982 18.6523 26.774 19.9984C26.3356 21.3897 26.4817 22.7996 27.1837 23.9706C27.9207 25.1972 29.1746 26.0329 30.7146 26.323C32.6621 26.6873 34.55 26.3766 36.2443 26.0451V21.9865C36.1373 22.0072 36.0281 22.0277 35.9231 22.0504L35.9211 22.0483Z\" fill=black > <\/svg>\n              <div>FAQs<\/div><\/div>\n     <h1 >Your questions answered<\/h1>\n\n            <p class=\"bb-heading-block__subheading\" >Browse the topics to help you find the answers you&#8217;re looking for.<\/p>\n    \n  <\/div>\n<\/div> \n\n\n<div\n  id=\"bb-block-wrapper-300197301\"\n  class=\"bb-block-wrapper bb-container-block-wrapper bb-block-wrapper--margin-bottom--d-xl \"style=\"\n    color: inherit;\n    background-color: transparent;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-container-block'>\n    \n<bb-faqs id=bb-faqs-block-75628691\" class=\"bb-faqs-block\">\n\t\n<style>\n    #bb-faq-605579472 {\n                            }\n<\/style>\n<bb-faq id=\"bb-faq-605579472\" class=\"bb-faq\">\n    <h3 class=\"bb-faq__question\">\n        <span class=\"bb-faq__question__text\">Membership<\/span> <span class=\"bb-faq__indicator\"><\/span>\n    <\/h3>\n    <div class=\"bb-faq__answer\">\n        \n\n<p><strong>How long will I have access to Mindtools content?<\/strong><\/p>\n\n\n\n<p>Your membership will run for as long as you would like, and you will only lose access to content when you cancel your membership. You have complete control of your subscription.<\/p>\n\n\n\n<p><strong>How do I upgrade my membership?<\/strong><\/p>\n\n\n\n<p>Upgrading your membership couldn\u2019t be simpler. Log in to your account and go to&nbsp;<strong><em>Account &gt; Me<\/em><\/strong><em>,<\/em>&nbsp;and then under&nbsp;<strong>Plan<\/strong>, click&nbsp;<strong><em>Update<\/em><\/strong>. Pick your upgrade, and we\u2019ll take care of the rest.<\/p>\n\n\n\n<p><strong>How do I update my payment information?<\/strong><\/p>\n\n\n\n<p>To update your payment information, log in and go to&nbsp;<strong><em>Account &gt; Me<\/em><\/strong><em>,<\/em>&nbsp;and then under&nbsp;<strong>Subscription &amp; Billing<\/strong>, click&nbsp;<strong><em>Update<\/em><\/strong>.<\/p>\n\n\n\n<p><strong>Can I suspend my membership if I need to take a break?<\/strong><\/p>\n\n\n\n<p>Yes, you have complete control of your membership. If you need to suspend your membership for up to three months, simply email Customer Services at&nbsp;<a href=\"mailto:mtecustomerservices@mindtools.com\">mtecustomerservices@mindtools.com<\/a>&nbsp;and let them know how long you would like it to be suspended for. The suspension will start on your next scheduled payment date, and you will not be charged for the suspension period.<\/p>\n\n\n\n<p><strong>How do I cancel my membership?<\/strong><\/p>\n\n\n\n<p>Mindtools prides itself on giving customers complete autonomy over their memberships. To cancel your membership, simply log in and go to\u00a0<strong><em>Account > Me > I want to cancel my subscription<\/em><\/strong>. We\u2019ll ask a few questions, and you may be offered a tailored incentive to stay. However, if you would still like to leave then you can proceed with the cancellation process. Once cancelled, you will not be charged again, and you will continue to have access for the duration of the period you have paid for.<\/p>\n\n\n\n<p>If you have any outstanding invoices on your account, these are still owed to Mindtools after you cancel. If you have any concerns about outstanding charges, please get in touch with Mindtools Customer Services at\u00a0<a href=\"mailto:mtecustomerservices@mindtools.com\">mtecustomerservices@mindtools.com<\/a>, and they will be happy to help.<\/p>\n\n\n    <\/div>\n<\/bb-faq>\n\n\n<style>\n    #bb-faq-299847540 {\n                            }\n<\/style>\n<bb-faq id=\"bb-faq-299847540\" class=\"bb-faq\">\n    <h3 class=\"bb-faq__question\">\n        <span class=\"bb-faq__question__text\">Payments and billing<\/span> <span class=\"bb-faq__indicator\"><\/span>\n    <\/h3>\n    <div class=\"bb-faq__answer\">\n        \n\n<p><strong>How do I pay for my Mindtools membership?<\/strong><\/p>\n\n\n\n<p>Mindtools accept a wide range or payment methods. We currently accept Visa, Mastercard, American Express, Discover, JCB, Diners Club, Union Pay, and PayPal.<\/p>\n\n\n\n<p><strong>I have a valid payment method, but I am unable to sign up.<\/strong><\/p>\n\n\n\n<p>If you\u2019re having any issues making your purchase, please get in touch with Mindtools Customer Services at\u00a0<a href=\"mailto:mtecustomerservices@mindtools.com\">mtecustomerservices@mindtools.com<\/a>, and they will be happy to help you.<\/p>\n\n\n\n<p><strong>Can I pay for my Mindtools membership by invoice?<\/strong><\/p>\n\n\n\n<p>Mindtools does not currently accept invoices for monthly payments. We can accept invoices for 3-Month, Annual and 3-Year purchases, but this is assessed on a case-by-case basis. Please contact Mindtools Customer Services at\u00a0<a href=\"mailto:mtecustomerservices@mindtools.com\">mtecustomerservices@mindtools.com<\/a>\u00a0for more information.<\/p>\n\n\n\n<p><strong>Can I expense my Mindtools membership to my employer?<\/strong><\/p>\n\n\n\n<p>Most employers are happy to support their employees&#8217; learning and development. Please let us know what company information you require on your receipt, and we\u2019ll be happy to add it for you.<\/p>\n\n\n\n<p><strong>How do I view my receipts?<\/strong><\/p>\n\n\n\n<p>You can view and download all your receipts by logging in and going to&nbsp;<strong><em>Account &gt; Me &gt; Purchase History.<\/em><\/strong><\/p>\n\n\n    <\/div>\n<\/bb-faq>\n\n\n<style>\n    #bb-faq-307505682 {\n                            }\n<\/style>\n<bb-faq id=\"bb-faq-307505682\" class=\"bb-faq\">\n    <h3 class=\"bb-faq__question\">\n        <span class=\"bb-faq__question__text\">Newsletter<\/span> <span class=\"bb-faq__indicator\"><\/span>\n    <\/h3>\n    <div class=\"bb-faq__answer\">\n        \n\n<p><strong>Can I subscribe to your public newsletter?<\/strong><\/p>\n\n\n\n<p>Mindtools delivers a free newsletter to anyone who would like to receive it, you just have to sign up!<\/p>\n\n\n\n<p><strong>What will I get from the newsletter?<\/strong><\/p>\n\n\n\n<p>Each week you&#8217;ll receive an email that focuses on one of our Skill Areas. Covering everything from leadership and strategy to creativity and career skills, the newsletter is packed with useful, practical insights. <\/p>\n\n\n\n<p><strong>My newsletter is going to my spam folder. How do I get it into my inbox?<\/strong><\/p>\n\n\n\n<p>Occasionally, our newsletter may end up in your Spam or Junk folder. To stop this from happening in the future, please add&nbsp;<a href=\"mailto:email@support.mindtools.com\">email@support.mindtools.com<\/a>&nbsp;to your email \u201cwhitelist\u201d \u2013 your list of approved or \u201csafe\u201d email addresses.<\/p>\n\n\n\n<p><strong>I\u2019ve signed up so why am I not receiving your newsletter?<\/strong><\/p>\n\n\n\n<p>In this case, please email Mindtools Customer Services at\u00a0<a href=\"mailto:mtecustomerservices@mindtools.com\">mtecustomerservices@mindtools.com<\/a>. <\/p>\n\n\n\n<p><strong>How do I stop receiving the Mindtools newsletter?<\/strong><\/p>\n\n\n\n<p>Every email includes an&nbsp;<strong><em>unsubscribe<\/em><\/strong>&nbsp;button at the bottom. Or you can contact Customer Services, and they will be happy to unsubscribe for you.<\/p>\n\n\n    <\/div>\n<\/bb-faq>\n\n\n<style>\n    #bb-faq-998450987 {\n                            }\n<\/style>\n<bb-faq id=\"bb-faq-998450987\" class=\"bb-faq\">\n    <h3 class=\"bb-faq__question\">\n        <span class=\"bb-faq__question__text\">Mindtools store<\/span> <span class=\"bb-faq__indicator\"><\/span>\n    <\/h3>\n    <div class=\"bb-faq__answer\">\n        \n\n<p><strong>What is the Mindtools Store?<\/strong><\/p>\n\n\n\n<p>A Mindtools membership gives you unlimited access to Mindtools content; however, your account is just for you. So, if you would like to share a specific piece of content or would like to purchase it so that you can keep a copy after you end your membership, head to the\u00a0<a href=\"https:\/\/store.mindtools.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Mindtools Store<\/a>.<\/p>\n\n\n\n<p><strong>I thought a Mindtools membership gave me access to your content?<\/strong><\/p>\n\n\n\n<p>Your Mindtools membership gives you unlimited access to all our available content. However, not all our resources are permanently available through your subscription. The Store allows you to purchase content that may not be on the website. If a piece of content is currently available with your subscription, we will let you know in the item\u2019s description.<\/p>\n\n\n\n<p><strong>What can I buy in the Mindtools Store?<\/strong><\/p>\n\n\n\n<p>Within the Mindtools Store, you will find a wide selection of quizzes, workbooks, and much more.<\/p>\n\n\n    <\/div>\n<\/bb-faq>\n\n\n<style>\n    #bb-faq-2038418959 {\n                            }\n<\/style>\n<bb-faq id=\"bb-faq-2038418959\" class=\"bb-faq\">\n    <h3 class=\"bb-faq__question\">\n        <span class=\"bb-faq__question__text\">Permissions, reproduction and citation<\/span> <span class=\"bb-faq__indicator\"><\/span>\n    <\/h3>\n    <div class=\"bb-faq__answer\">\n        \n\n<p><strong>Can I reproduce Mindtools content?<\/strong><\/p>\n\n\n\n<p>To use our material for your website, publication or organization, please contact&nbsp;<a href=\"mailto:permissions@mindtools.com\">permissions@mindtools.com<\/a>&nbsp;with the following details of your request. This gives us the information we need to answer your request quickly. We aim to get back to you within five working days and pricing begins at \u00a3250.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Full name<\/li>\n\n\n\n<li>Organization<\/li>\n\n\n\n<li>Title and URL of the resource you wish to reproduce<\/li>\n\n\n\n<li>Purpose of reproduction<\/li>\n\n\n\n<li>Number of copies\/ audience size<\/li>\n\n\n\n<li>Details of reproduction media (e.g. email newsletter, intranet, public website)<\/li>\n<\/ul>\n\n\n\n<p><strong>Citation of Mindtools Material<\/strong><\/p>\n\n\n\n<p>We are pleased for you to refer to Mindtools\u2019 publicly available material and to use single quotations from these of up to 100 words in length. You may do this without any further permission as long as the following points are observed:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unless otherwise stated, MindTools.com should be credited as the author of the material.<\/li>\n\n\n\n<li>Mindtools copyright should be acknowledged in any quotation, and a link should be provided to the source article. The copyright message should be quoted as it appears at the bottom of the appropriate page.<\/li>\n\n\n\n<li>In some cases, articles may use material copyrighted by another party or may use trade or service marks belonging to another party. Where this is the case, you must seek the permission of the ultimate owner of this intellectual property.<\/li>\n\n\n\n<li>Citations should not violate any law, cause offence, or tarnish the Mindtools brand in any way.<\/li>\n<\/ul>\n\n\n\n<p><strong>I have a copyright query.<\/strong><\/p>\n\n\n\n<p>Please email&nbsp;<a href=\"mailto:permissions@mindtools.com\">permissions@mindtools.com<\/a>&nbsp;with any copyright queries you might have. Please include as many details as possible, including the full URL of the page. We aim to reply within five working days, but we ask for your patience as this can sometimes take longer due to the nature of copyright queries.<\/p>\n\n\n    <\/div>\n<\/bb-faq>\n\n\n<style>\n    #bb-faq-1972455428 {\n                            }\n<\/style>\n<bb-faq id=\"bb-faq-1972455428\" class=\"bb-faq\">\n    <h3 class=\"bb-faq__question\">\n        <span class=\"bb-faq__question__text\">Enterprise membership<br><\/span> <span class=\"bb-faq__indicator\"><\/span>\n    <\/h3>\n    <div class=\"bb-faq__answer\">\n        \n\n<p><strong>Can I make my Mindtools account available to my team?<\/strong><\/p>\n\n\n\n<p>No, your Mindtools membership is for your personal use only.<\/p>\n\n\n\n<p><strong>How can I make Mindtools resources available to my team or organization?<\/strong><\/p>\n\n\n\n<p>We offer a wide range of products and services tailored to your needs, check our product section and reach out to our team <a href=\"https:\/\/www.mindtools.com\/talk-to-the-team\/\">here<\/a>.<\/p>\n\n\n\n<p>Our helpful team of specialists will be happy to talk you through different solutions ranging from our Small Business plans for teams to a full Organisation Content Hub for your entire company, and everything in between. We also offer\u00a0<a href=\"https:\/\/www.mindtools.com\/services\/custom-elearning\/\">Custom eLearning solutions<\/a>\u00a0for bespoke requests.<\/p>\n\n\n    <\/div>\n<\/bb-faq>\n\n\n<style>\n    #bb-faq-674184701 {\n                            }\n<\/style>\n<bb-faq id=\"bb-faq-674184701\" class=\"bb-faq\">\n    <h3 class=\"bb-faq__question\">\n        <span class=\"bb-faq__question__text\">Contact customer services<\/span> <span class=\"bb-faq__indicator\"><\/span>\n    <\/h3>\n    <div class=\"bb-faq__answer\">\n        \n\n<p><strong>How can I contact Customer Services?<\/strong><\/p>\n\n\n\n<p>Please contact&nbsp;<a href=\"mailto:mtecustomerservices@mindtools.com\" target=\"_blank\" rel=\"noreferrer noopener\">mtecustomerservices@mindtools.com<\/a>&nbsp;for any questions regarding membership and payments.<\/p>\n\n\n\n<p><strong>How can I reach Mindtools for a general enquiry?<\/strong><\/p>\n\n\n\n<p>Please email\u00a0<a href=\"mailto:mtegeneral@mindtools.com\" target=\"_blank\" rel=\"noreferrer noopener\">mtegeneral@mindtools.com<\/a>\u00a0with any queries about Mindtools&#8217; products and services.<\/p>\n\n\n    <\/div>\n<\/bb-faq>\n\n\n<\/bb-faqs>\n\n\n  <\/div>\n<\/div> \n\n\n<div\n  id=\"bb-block-wrapper-593147420\"\n  class=\"bb-block-wrapper bb-newsletter-block-wrapper bb-block-wrapper--has-background-image\n  bb-block-wrapper--full-width\n\"style=\"\n    color: inherit;\n    background-color: transparent;\n            background-image: url('https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/10\/Mask-group-6-1600x0-c-default.png');\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n    <bb-newsletter-block class=\"bb-newsletter-block\">\n\n        <div class=\"bb-newsletter-block__card\">\n            <h2>Sign up to our newsletter<\/h2>\n                        <p class=\"bb-newsletter-block__subheading\">Stay ahead with the latest in management and leadership development. Sign up to receive updates, insights and exclusive resources from Mindtools.<\/p>\n                        <div class=\"bb-loader\" style=\"display: none;\">\n                <div class=\"bb-loader__icon\">\n                <\/div>\n            <\/div>\n            <div class=\"bb-form__success-bag\"> <\/div>\n            <div class=\"bb-form bb-form--vertical bb-form--vertical--center\">\n                <div class=\"bb-form__error-bag\"> <\/div>\n                <div class=\"bb-form__success-bag\"> <\/div>\n                <form>\n                                        <div class=\"bb-form__row\">\n                        <input type=\"email\" placeholder=\"Your email\" name=\"email\" class=\"bb-form__input\" \/>\n                    <\/div>\n                                                            <div class=\"bb-form__row\">\n                        <input type=\"hidden\" name=\"country\" value=\"HK\" \/>\n                        <button class=\"bb-button\">Subscribe<\/button>\n                    <\/div>\n                <\/form>\n            <\/div>\n                            <div class=\"bb-newsletter-block__footer\"><\/p>\n<p><small>You can read how we use personal data in our\u00a0<a href=\"https:\/\/www.mindtools.com\/policies\/privacy\/\">privacy notice<\/a>. If you change your mind at any point, you can simply click the unsubscribe link in any email you receive from us.<\/small><\/p>\n<\/div>\n                    <\/div>\n\n    <\/bb-newsletter-block>\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":30,"featured_media":42899,"parent":41578,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-41576","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - Mindtools<\/title>\n<meta name=\"description\" content=\"Read our Frequently Asked Questions about Mindtools Content Hub subscriptions and our other products and services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.mindtools.com\/about-us\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - 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