{"id":58024,"date":"2025-07-09T16:21:25","date_gmt":"2025-07-09T16:21:25","guid":{"rendered":"\/a89w43e\/how-to-encourage-diverse-perspectives\/"},"modified":"2025-07-09T16:21:25","modified_gmt":"2025-07-09T16:21:25","slug":"how-to-encourage-diverse-perspectives","status":"publish","type":"product-content","link":"https:\/\/www.mindtools.com\/a89w43e\/how-to-encourage-diverse-perspectives\/","title":{"rendered":"How to Encourage Diverse Perspectives"},"content":{"rendered":"<p><\/p><p>Studies show the more diverse a workforce, the more successful an organization is likely to be. A 2018 McKinsey report found that firms with greater gender diversity are 21 percent more likely to enjoy above-average profits. Teams with greater ethnic and cultural diversity are 33 percent more likely to outperform. [1] But recruiting a diverse team isn\u2019t enough. To get the best from your employees, you have to unlock \u2018diversity of thought\u2019. Here\u2019s how. <\/p>\n\n<h2 class=\"wp-block-heading\">Diversity of Thought<\/h2>\n\n<p>The term \u2018diversity of thought\u2019 refers to how our culture, background, experiences and personality make us think differently \u2013 or hold different opinions \u2013 than others. [2] Studies show that groups with greater diversity of thought: <\/p><ul class=\"wp-block-list\"><li><strong>Focus more on facts<\/strong>. In diverse groups, employees are more aware of potential biases \u2013 or ways of thinking that blind them to key information.   <\/li><li><strong>Make more careful decisions<\/strong>. Diverse teams consider the perspectives of people from different backgrounds. They also scrutinize their own opinions and actions more than homogenous groups.   <\/li><li><strong>Innovate more<\/strong>. Organizations run by culturally diverse teams are more likely to develop new products. They bring more ideas to the table and can connect more easily with a diverse customer base. [3] <\/li><\/ul><p>But employees with different backgrounds may be reluctant to share their ideas, especially when most of their colleagues are \u2018different\u2019 to them. Here\u2019s how top-performing organizations get the most from their people. <\/p><div class=\"ew-video\" data-videosource=\"embed\" data-videotranscriptkey=\"transcript-f6624b11-124d-4a7a-9b29-e09b15200829.txt\"><div class=\"ew-video-embed\"><iframe loading=\"lazy\" frameborder=\"0\" height=\"360\" scrolling=\"auto\" src=\"https:\/\/cdn.jwplayer.com\/players\/UHwHD5fa-5WSyalpf.html\" title=\"How to Encourage Diverse Perspectives\" width=\"640\"><\/iframe><\/div><a class=\"ew-video-transcript\" href=\"https:\/\/nova-live-content.s3.undefined.amazonaws.com\/undefined\/transcript-f6624b11-124d-4a7a-9b29-e09b15200829.txt\" rel=\"noopener noreferrer\" target=\"_blank\">Download transcript<\/a><\/div>\n\n<h2 class=\"wp-block-heading\">Embrace the Dragon<\/h2>\n\n<p>To increase diversity of thought, try cultivating some &#8216;creative abrasion&#8217;. [4] Instead of aiming for consensus, try to encourage different views that push teams to be more innovative. In his book, &#8220;The Creative Priority: Putting Innovation to Work in Your Business,&#8221; automotive designer Jerry Hirshberg refers to healthy conflict as \u201cembracing the dragon\u201d. In it, he describes an exercise where a designer argues for a car\u2019s aesthetics while an engineer makes a case for cost-cutting. Next, they switch to defend the alternate perspective. By seeing both sides, <strong>empathy increases<\/strong> as they begin to understand the complexities of a project. [5] <\/p>\n\n<h2 class=\"wp-block-heading\">Open Up<\/h2>\n\n<p>To help people open up, online study platform Course Hero hosts &#8216;Hero Sessions&#8217;. There, individuals share their stories with a small group of employees. This builds <strong>empathy<\/strong> and <strong>group knowledge<\/strong> and warms people up to express disruptive ideas. [6]<\/p><p>You can invite new perspectives by admitting you\u2019re stuck and asking your team for help. This style of <strong>vulnerable leadership<\/strong> shows people it\u2019s OK to try out new ideas and make mistakes along the way. Even with regular meetings, some team members may be reluctant to share ideas in a group setting. To overcome this, encourage your team to share ideas at one-to-ones or over group messaging apps. If an individual\u2019s ideas are not taken up by the group, simply hearing people out makes them <strong>feel appreciated<\/strong> and more likely to offer opinions in the future.<\/p>\n\n<h2 class=\"wp-block-heading\">Go Undercover<\/h2>\n\n<p>Innovative companies come up with creative ways to get different perspectives. Take industrial engineering firm <strong>ThyssenKrupp<\/strong>. It has a job swap program where employees from around the world step into a colleague\u2019s shoes for three weeks. The idea is to <strong>experience different routines<\/strong>, new working cultures and different places. Essen-based employee Fiona Voigt swapped jobs with a Shanghai colleague. She says, \u201cI try to look at things from various perspectives because it\u2019s clearer to me now that there are always a variety of possible approaches.\u201d [7]<\/p><p>Ever watched <em>Undercover Boss<\/em>? Authors of &#8220;Paid to THINK: A Leaders Toolkit for Redefining Your Future,&#8221; David and Lorrie Goldsmith recommend taking over an employee\u2019s job when they go on holiday. They found it\u2019s a great way to identify areas to streamline, spot where mistakes are being made, and uncover staff frustrations. As David says, \u201cGetting your hands dirty can reveal a lot more about the impact of your decisions than walk-around management can, and the changes you make in yourself as a result can bring long-lasting benefits to your organization.\u201d [8]<\/p><p>Is stepping into a new job too impractical? Simply <strong>swapping desks<\/strong> can shift our perspectives by talking to different colleagues, sharing experiences and seeing how they work on an average day.<\/p><div class=\"ew-image\"><img decoding=\"async\" alt=\"How to Encourage Diverse Perspectives 3\" data-height=\"394\" data-name=\"migration-HowtoEncourageDiversePerspectivesIMGB3.jpg\" data-size=\"81796\" data-width=\"700\" src=\"https:\/\/nova-live.imgix.net\/\/migration-HowtoEncourageDiversePerspectivesIMGB3.jpg?q=60&amp;fm=webp&amp;w=700&amp;h=394\"\/><div><figcaption><\/figcaption><\/div><\/div>\n\n<h2 class=\"wp-block-heading\">Lose the Lingo<\/h2>\n\n<p>Sometimes, getting fresh perspectives is about <strong>asking the right questions<\/strong>. To move software company Microsoft from the &#8216;aggressive Geek culture&#8217; of Silicon Valley in the 1990s to a collaborative workplace, CEO Satya Nadella ditched traditional feedback. [9] Behavioral scientists found that even hearing the word \u2018feedback\u2019 can trigger negative impressions. [10] In its place, Nadella introduced &#8216;Perspectives&#8217;. This system encourages employees to get opinions from peers, collect their responses and talk them over with managers. The shift in language led to <a class=\"ew-link\" data-url=\"awvpwhb\/coaching-conversations-dos-donts-video\" href=\"\/awvpwhb\/coaching-conversations-dos-donts-video\" target=\"_blank\" rel=\"noopener\">coaching-style conversations<\/a>, which have helped Microsoft hold on to diverse talent. [11] The McKinsey report backs up Microsoft\u2019s success, linking top-performing organizations to the ability to attract top talent and boost employee satisfaction. [12] Like great ideas bouncing from a brainstorming session, new perspectives encourage further insights. <\/p>\n\n<h2 class=\"wp-block-heading\">The New Frontier<\/h2>\n\n<p>In a study, professional services company Deloitte describes fresh perspectives as \u201cthe new frontier in diversity\u201d. To exploit it, organizations have to let go of the idea there&#8217;s &#8216;one right way&#8217; to do things. Instead, they should create a culture where people feel <strong>accepted<\/strong>, <strong>comfortable sharing ideas<\/strong> and look to <strong>learn from each other<\/strong>. [13]<\/p><div class=\"ew-reference\"><span class=\"ew-reference-title\">References<\/span><div class=\"ew-reference-body\"><div>[1] Vivian Hunt, Lareina Yee, Sara Prince and Sundiatu Dixon-Fyle, \u2018Delivering through diversity\u2019 (2018). Available at: <a class=\"ew-link\" data-url=\"https:\/\/www.mckinsey.com\/capabilities\/people-and-organizational-performance\/our-insights\/delivering-through-diversity\" href=\"https:\/\/www.mckinsey.com\/capabilities\/people-and-organizational-performance\/our-insights\/delivering-through-diversity\" target=\"_blank\" rel=\"noopener\">https:\/\/www.mckinsey.com\/capabilities\/people-and-organizational-performance\/our-insights\/delivering-through-diversity<\/a> (accessed 11 April 2019).<\/div><div>[2] Andie Burjek, \u2018Thinking About Diversity of Thought\u2019. Available at: <a class=\"ew-link\" data-url=\"https:\/\/quarterly.talenteconomy.io\/issue\/summer-2018\/thinking-about-diversity-of-thought\/\" href=\"https:\/\/quarterly.talenteconomy.io\/issue\/summer-2018\/thinking-about-diversity-of-thought\/\" target=\"_blank\" rel=\"noopener\">https:\/\/quarterly.talenteconomy.io\/issue\/summer-2018\/thinking-about-diversity-of-thought\/<\/a> (accessed 11 April 2019).<\/div><div>[3] David Rock and Heidi Grant, \u2018Why Diverse Teams Are Smarter\u2019, <em>Harvard Business Review<\/em> (4 November 2016). Available at: <a class=\"ew-link\" data-url=\"https:\/\/hbr.org\/2016\/11\/why-diverse-teams-are-smarter\" href=\"https:\/\/hbr.org\/2016\/11\/why-diverse-teams-are-smarter\" target=\"_blank\" rel=\"noopener\">https:\/\/hbr.org\/2016\/11\/why-diverse-teams-are-smarter<\/a> (accessed 11 April 2019).<\/div><div>[4] David Ryan Polgar, \u2018What is Creative Abrasion &#8211; and Why Does My Company Need it?\u2019 (2018). Available at: <a class=\"ew-link\" data-url=\"https:\/\/www.delltechnologies.com\/en-us\/perspectives\/what-is-creative-abrasion-and-why-does-my-company-need-it\/\" href=\"https:\/\/www.delltechnologies.com\/en-us\/perspectives\/what-is-creative-abrasion-and-why-does-my-company-need-it\/\" target=\"_blank\" rel=\"noopener\">https:\/\/www.delltechnologies.com\/en-us\/perspectives\/what-is-creative-abrasion-and-why-does-my-company-need-it\/<\/a> (accessed 11 April 2019).<\/div><div>[5] Ibid.<\/div><div>[6] Jilea Hemmings, \u2018How Diverse Perspectives In The Workplace Can Help Move The Bottom Line\u2019. (2018). Available at: <a class=\"ew-link\" data-url=\"https:\/\/medium.com\/authority-magazine\/how-diverse-perspectives-in-the-workplace-can-help-move-the-bottom-line-4db153cf206c\" href=\"https:\/\/medium.com\/authority-magazine\/how-diverse-perspectives-in-the-workplace-can-help-move-the-bottom-line-4db153cf206c\" target=\"_blank\" rel=\"noopener\">https:\/\/medium.com\/authority-magazine\/how-diverse-perspectives-in-the-workplace-can-help-move-the-bottom-line-4db153cf206c<\/a> (accessed 11 April 2019).<\/div><div>[7] Patricia Jan\u00dfen, \u2018Job Swap: Seeing the world from a different perspective\u2019 (2018). Available at: <a class=\"ew-link\" data-url=\"https:\/\/engineered.thyssenkrupp.com\/en\/job-swap-seeing-the-world-from-a-different-perspective\/\" href=\"https:\/\/engineered.thyssenkrupp.com\/en\/job-swap-seeing-the-world-from-a-different-perspective\/\" target=\"_blank\" rel=\"noopener\">https:\/\/engineered.thyssenkrupp.com\/en\/job-swap-seeing-the-world-from-a-different-perspective\/<\/a> (accessed 11 April 2019).<\/div><div>[8] David Goldsmith and Lorrie Goldsmith, \u2018The Best Way To Get A New Perspective On Work\u2019 (2012). Available at: <a class=\"ew-link\" data-url=\"https:\/\/www.fastcompany.com\/3003776\/best-way-get-new-perspective-work\" href=\"https:\/\/www.fastcompany.com\/3003776\/best-way-get-new-perspective-work\" target=\"_blank\" rel=\"noopener\">https:\/\/www.fastcompany.com\/3003776\/best-way-get-new-perspective-work<\/a> (accessed 11 April 2019).<\/div><div>[9] Oliver Staley, \u2018A kinder, gentler Microsoft is replacing feedback with \u201cperspectives\u201d\u2018(2018). Available at: <a class=\"ew-link\" data-url=\"https:\/\/qz.com\/work\/1380162\/a-kinder-gentler-microsoft-is-replacing-feedback-with-perspectives\/\" href=\"https:\/\/qz.com\/work\/1380162\/a-kinder-gentler-microsoft-is-replacing-feedback-with-perspectives\/\" target=\"_blank\" rel=\"noopener\">https:\/\/qz.com\/work\/1380162\/a-kinder-gentler-microsoft-is-replacing-feedback-with-perspectives\/<\/a> (accessed 11 April 2019).<\/div><div>[10] Ibid.<\/div><div>[11] Ibid.<\/div><div>[12] Vivian Hunt, Lareina Yee, Sara Prince and Sundiatu Dixon-Fyle, \u2018Delivering through diversity\u2019 (2018). Available at: <a class=\"ew-link\" data-url=\"https:\/\/www.mckinsey.com\/capabilities\/people-and-organizational-performance\/our-insights\/delivering-through-diversity\" href=\"https:\/\/www.mckinsey.com\/capabilities\/people-and-organizational-performance\/our-insights\/delivering-through-diversity\" target=\"_blank\" rel=\"noopener\">https:\/\/www.mckinsey.com\/capabilities\/people-and-organizational-performance\/our-insights\/delivering-through-diversity<\/a> (accessed 11 April 2019).<\/div><div>[13] Anesa Diaz-Uda, Carmen Medina, Beth Schill, \u2018Diversity&#8217;s new frontier\u2018 (2013). Available at: <a class=\"ew-link\" data-url=\"https:\/\/www2.deloitte.com\/insights\/us\/en\/topics\/talent\/diversitys-new-frontier.html\" href=\"https:\/\/www2.deloitte.com\/insights\/us\/en\/topics\/talent\/diversitys-new-frontier.html\" target=\"_blank\" rel=\"noopener\">https:\/\/www2.deloitte.com\/insights\/us\/en\/topics\/talent\/diversitys-new-frontier.html<\/a> (accessed 11 April 2019).<\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Explore five ways you can encourage different perspectives in your team and organization.<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"product-content-category":[6982,7000],"product-content-type":[2580],"reading-time":[5139],"class_list":["post-58024","product-content","type-product-content","status-publish","hentry","product-content-category-equality-diversity-inclusion","product-content-category-inclusive-leadership","product-content-type-article","reading-time-5-minutes"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - 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