{"id":60870,"date":"2025-10-28T10:25:27","date_gmt":"2025-10-28T10:25:27","guid":{"rendered":"https:\/\/mindtoolsstg.wpengine.com\/?post_type=report&#038;p=60870"},"modified":"2026-03-24T10:50:57","modified_gmt":"2026-03-24T10:50:57","slug":"the-empathy-problem-balancing-emotion-in-decision-making","status":"publish","type":"report","link":"https:\/\/www.mindtools.com\/thought-leadership\/reports\/the-empathy-problem-balancing-emotion-in-decision-making\/","title":{"rendered":"The Empathy Problem: Balancing Emotion in Decision-Making"},"content":{"rendered":"\n<p>Every decision a manager makes &#8211; whether it\u2019s delegating a task, having a difficult conversation, or guiding a team through uncertainty &#8211; shapes people, performance, and progress. Yet decisions are rarely purely rational. They\u2019re influenced by emotions, trust, empathy, and unconscious shortcuts.&nbsp;<\/p>\n\n\n\n<p>Our latest research report, <strong><em>T<\/em><\/strong><em><strong>he Empathy Problem: Balancing Emotion in Decision-Making<\/strong><\/em>, uncovers the hidden dynamics of how managers really make decisions &#8211; and what organizations can do to support better outcomes.&nbsp;<\/p>\n\n\n\n<p>Written by Dr Anna Barnett and Dr Anastasia Voronkova from our Research and Insights team, this free report combines evidence, data, and real-world stories from managers across industries and countries.&nbsp;<\/p>\n\n\n\n<div\n  id=\"bb-block-wrapper-1413909454\"\n  class=\"bb-block-wrapper bb-heading-block-wrapper\"style=\"\n    color: inherit;\n    background-color: transparent;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-heading-block bb-heading-block--align-left'>\n\n        <h2 >Meet our researchers<\/h2>\n\n    \n  <\/div>\n<\/div> \n\n\n<div\n  id=\"bb-block-wrapper-1663503660\"\n  class=\"bb-block-wrapper bb-container-block-wrapper bb-block-wrapper--has-background-colour\n  bb-block-wrapper--background-constrain\n  bb-block-wrapper--margin-bottom--d-md \"style=\"\n    color: inherit;\n    background-color: #F8F8FF;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-container-block'>\n    \n\n<div\n  id=\"bb-block-wrapper-1301060772\"\n  class=\"bb-block-wrapper bb-text-image-block-wrapper bb-block-wrapper--padding-top--d-none  bb-block-wrapper--padding-bottom--d-none  bb-block-wrapper--margin-top--d-none  bb-block-wrapper--margin-bottom--d-none \"style=\"\n    color: inherit;\n    background-color: transparent;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-text-image-block bb-text-image-block--text-right'>\n            <div class=\"bb-text-image-block__image bb-text-image-block__image--round_corners \">\n                                                                          \n  <img\n      class=\"bb-image--lazy-load\"\n      alt=\"Dr Anna Barnett, CPsychol, Senior Insights Analyst\"\n      data-src=\"https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/11\/Anna-New-Brand-1600x0-c-center.png\"\n      data-srcset=\"\n          https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/11\/Anna-New-Brand-240x0-c-center.png 240w,\n          https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/11\/Anna-New-Brand-480x0-c-center.png 480w,          https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/11\/Anna-New-Brand-900x0-c-center.png 900w,          https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/11\/Anna-New-Brand-1280x0-c-center.png 1280w,                \"\n  >\n  <noscript>\n    <img decoding=\"async\"\n        class=\"bb-image--noscript\"\n        alt=\"Dr Anna Barnett, CPsychol, Senior Insights Analyst\"\n        src=\"https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/11\/Anna-New-Brand-1600x0-c-center.png\"\n        srcset=\"\n            https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/11\/Anna-New-Brand-240x0-c-center.png 240w,\n            https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/11\/Anna-New-Brand-480x0-c-center.png 480w,            https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/11\/Anna-New-Brand-900x0-c-center.png 900w,            https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/11\/Anna-New-Brand-1280x0-c-center.png 1280w,                    \"\n    >\n  <\/noscript>\n\n                                    <\/div>\n        <div class=\"bb-text-image-block__text\">\n                        <h2 style=\"color: #000000;\">Dr Anna Barnett<\/h2>\n            \n\n<p><em><strong>Senior Insights Analyst, Mindtools<\/strong><\/em><\/p>\n\n\n\n<p>As a Chartered Psychologist with a strong background in academic research, Anna specializes in skills measurement and evaluation. <\/p>\n\n\n        <\/div>\n      <\/div>\n<\/div> \n\n \n\n  <\/div>\n<\/div> \n\n\n<div\n  id=\"bb-block-wrapper-243939982\"\n  class=\"bb-block-wrapper bb-container-block-wrapper bb-block-wrapper--has-background-colour\n  bb-block-wrapper--background-constrain\n  bb-block-wrapper--padding-bottom--d-none  bb-block-wrapper--margin-bottom--d-md \"style=\"\n    color: inherit;\n    background-color: #F8F8FF;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-container-block'>\n    \n\n<div\n  id=\"bb-block-wrapper-1213455310\"\n  class=\"bb-block-wrapper bb-text-image-block-wrapper bb-block-wrapper--padding-top--d-none  bb-block-wrapper--padding-bottom--d-none  bb-block-wrapper--margin-top--d-none  bb-block-wrapper--margin-bottom--d-none \"style=\"\n    color: inherit;\n    background-color: transparent;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-text-image-block bb-text-image-block--text-right'>\n            <div class=\"bb-text-image-block__image bb-text-image-block__image--round_corners \">\n                                                                          \n  <img\n      class=\"bb-image--lazy-load\"\n      alt=\"Dr Anastasia Voronkova, Researcher\"\n      data-src=\"https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/11\/Ana-Insights-1600x0-c-center.png\"\n      data-srcset=\"\n          https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/11\/Ana-Insights-240x0-c-center.png 240w,\n          https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/11\/Ana-Insights-480x0-c-center.png 480w,          https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/11\/Ana-Insights-900x0-c-center.png 900w,          https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/11\/Ana-Insights-1280x0-c-center.png 1280w,                \"\n  >\n  <noscript>\n    <img decoding=\"async\"\n        class=\"bb-image--noscript\"\n        alt=\"Dr Anastasia Voronkova, Researcher\"\n        src=\"https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/11\/Ana-Insights-1600x0-c-center.png\"\n        srcset=\"\n            https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/11\/Ana-Insights-240x0-c-center.png 240w,\n            https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/11\/Ana-Insights-480x0-c-center.png 480w,            https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/11\/Ana-Insights-900x0-c-center.png 900w,            https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/11\/Ana-Insights-1280x0-c-center.png 1280w,                    \"\n    >\n  <\/noscript>\n\n                                    <\/div>\n        <div class=\"bb-text-image-block__text\">\n                        <h2 style=\"color: #000000;\">Dr Anastasia Voronkova<\/h2>\n            \n\n<p><em><strong>PhD Researcher<\/strong><\/em><\/p>\n\n\n\n<p>Ana is a mixed-methods researcher specializing in social and environmental psychology. She has deep knowledge of practical research and advanced analytics.<\/p>\n\n\n        <\/div>\n      <\/div>\n<\/div> \n\n \n\n  <\/div>\n<\/div> \n\n\n<div\n  id=\"bb-block-wrapper-743712150\"\n  class=\"bb-block-wrapper bb-container-block-wrapper bb-block-wrapper--padding-bottom--d-md  bb-block-wrapper--margin-bottom--d-md \"style=\"\n    color: inherit;\n    background-color: transparent;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-container-block'>\n    \n<style>@media only screen and (max-width: 767.99px) {#bb-block-wrapper-1887392117 {margin-bottom: 5px;}}<\/style>\n<div\n  id=\"bb-block-wrapper-1887392117\"\n  class=\"bb-block-wrapper bb-container-block-wrapper bb-block-wrapper--has-background-colour\n  bb-block-wrapper--background-constrain\n  bb-block-wrapper--full-width-contained\n bb-block-wrapper--padding-top--m-sm  bb-block-wrapper--padding-bottom--m-sm  bb-block-wrapper--padding-bottom--d-sm  bb-block-wrapper--margin-top--m-sm  bb-block-wrapper--margin-bottom--d-xs \"style=\"\n    color: inherit;\n    background-color: #D5E82C;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-container-block'>\n    \n\n<div\n  id=\"bb-block-wrapper-1508795709\"\n  class=\"bb-block-wrapper bb-heading-block-wrapper bb-block-wrapper--padding-bottom--d-sm \"style=\"\n    color: inherit;\n    background-color: transparent;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-heading-block bb-heading-block--align-'>\n\n        <h2 ><br>Ready to explore the findings?\u00a0<\/h2>\n\n            <p class=\"bb-heading-block__subheading\" >Access your free copy today and discover how to support emotionally intelligent decision-making in your organization &#8211; and in yourself.\u00a0<br><\/p>\n    \n  <\/div>\n<\/div> \n\n<div \n    class=\"bb-buttons-block bb-buttons-block--align-centre  \"\n>\n\t\n<a\n\thref=\"#download\"\t\t\tclass=\"\n        bb-button bb-button-- \n        bb-button-- \n         \n                        \"\n\tstyle=\"\n\t\t\t\t\t\"\n>Get my free report\n<\/a>\n\n\n\n<\/div>\n\n\n  <\/div>\n<\/div> \n\n  <\/div>\n<\/div> \n\n\n<div\n  id=\"bb-block-wrapper-850971062\"\n  class=\"bb-block-wrapper bb-container-block-wrapper bb-block-wrapper--margin-bottom--d-lg \"style=\"\n    color: inherit;\n    background-color: transparent;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-container-block'>\n    \n\n<div\n  id=\"bb-block-wrapper-435016330\"\n  class=\"bb-block-wrapper bb-heading-block-wrapper\"style=\"\n    color: inherit;\n    background-color: transparent;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-heading-block bb-heading-block--align-left'>\n\n        <h2 >Why read the report?<\/h2>\n\n    \n  <\/div>\n<\/div> \n\n\n<ul class=\"wp-block-list\">\n<li><strong>For L&amp;D, HR and Talent Development professionals: <\/strong>Get actionable insights to design programs that improve decision-making, resilience, and trust across your organization.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>For managers: <\/strong>Understand your own decision-making patterns and discover practical strategies to strengthen your emotional intelligence.&nbsp;<\/li>\n<\/ul>\n\n\n  <\/div>\n<\/div> \n\n\n<div\n  id=\"bb-block-wrapper-1611408520\"\n  class=\"bb-block-wrapper bb-container-block-wrapper bb-block-wrapper--padding-top--m-none  bb-block-wrapper--padding-top--d-none  bb-block-wrapper--padding-bottom--m-none  bb-block-wrapper--padding-bottom--d-none  bb-block-wrapper--margin-top--m-none  bb-block-wrapper--margin-top--d-none  bb-block-wrapper--margin-bottom--m-none  bb-block-wrapper--margin-bottom--d-md \"style=\"\n    color: inherit;\n    background-color: transparent;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-container-block'>\n    \n<style>\n\t#bb-cards-block-2080031964 {\n\t\t\t}\n<\/style>\n<div id=\"bb-cards-block-2080031964\" class=\"bb-cards-block bb-cards-block--layout bb-cards-block--layout-cols \">\n\t\n<div class=\"bb-card \" style=\"\nborder-color: #DADAFE; \nflex-direction: row;\nborder-radius: 30px;\ncolor: #000000;\"\n>\n        <div class=\"bb-card__background-image\" style=\"\n                        background-color: #DADAFE;\n        \t\t\t\t\t\t\t\t\t        \"><\/div>\n        <div class=\"bb-card__content-wrapper\">\n                <h3 class=\"bb-card__heading\">52% of managers<\/h3>        <div class=\"bb-card__content\"><strong>say trust and development opportunities are the main drivers behind their delegation decisions.\u00a0<\/strong><\/div>\n            <\/div>\n    <\/div>\n\n\n<div class=\"bb-card \" style=\"\nborder-color: #F2FCC0; \nflex-direction: row;\nborder-radius: 30px;\ncolor: #000000;\"\n>\n        <div class=\"bb-card__background-image\" style=\"\n                        background-color: #F2FCC0;\n        \t\t\t\t\t\t\t\t\t        \"><\/div>\n        <div class=\"bb-card__content-wrapper\">\n                <h3 class=\"bb-card__heading\">Turnover reduces 48%<\/h3>        <div class=\"bb-card__content\"><strong>when managers empower independent decision-making.<\/strong>\u00a0<\/div>\n            <\/div>\n    <\/div>\n\n\n<div class=\"bb-card \" style=\"\nborder-color: #FFF2CF; \nflex-direction: row;\nborder-radius: 30px;\ncolor: #000000;\"\n>\n        <div class=\"bb-card__background-image\" style=\"\n                        background-color: #FFF2CF;\n        \t\t\t\t\t\t\t\t\t        \"><\/div>\n        <div class=\"bb-card__content-wrapper\">\n                <h3 class=\"bb-card__heading\">4 in 5 managers<\/h3>        <div class=\"bb-card__content\"><strong>claim they make decisions without emotions \u2013 yet, in research interviews, nearly all shared examples where emotions played a key role.\u00a0.<\/strong><\/div>\n            <\/div>\n    <\/div>\n\n\n<\/div>\n\n\n  <\/div>\n<\/div> \n\n\n<div\n  id=\"bb-block-wrapper-1610714941\"\n  class=\"bb-block-wrapper bb-container-block-wrapper bb-block-wrapper--padding-top--d-none \"style=\"\n    color: inherit;\n    background-color: transparent;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-container-block'>\n    \n\n<div\n  id=\"bb-block-wrapper-1397079745\"\n  class=\"bb-block-wrapper bb-heading-block-wrapper\"style=\"\n    color: inherit;\n    background-color: transparent;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-heading-block bb-heading-block--align-left'>\n\n        <h2 >This practical, evidence-based guide will help you:\u00a0<\/h2>\n\n    \n  <\/div>\n<\/div> \n\n\n<ul class=\"wp-block-list\">\n<li>Spot the role of trust and empathy in day-to-day decisions<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Recognize when emotions help &#8211; or hinder &#8211; good judgment<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Support managers to use heuristics (decision shortcuts) more effectively<br><\/li>\n\n\n\n<li>Build a culture where emotionally intelligent decisions boost performance and retention.&nbsp;<\/li>\n<\/ul>\n\n\n  <\/div>\n<\/div> \n\n\n<div\n  id=\"bb-block-wrapper-1175538241\"\n  class=\"bb-block-wrapper bb-container-block-wrapper bb-block-wrapper--padding-top--d-md  bb-block-wrapper--padding-bottom--d-md  bb-block-wrapper--margin-bottom--d-md \"style=\"\n    color: inherit;\n    background-color: transparent;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-container-block'>\n    \n<style>@media only screen and (max-width: 767.99px) {#bb-block-wrapper-2137593276 {margin-bottom: 5px;}}<\/style>\n<div\n  id=\"bb-block-wrapper-2137593276\"\n  class=\"bb-block-wrapper bb-container-block-wrapper bb-block-wrapper--has-background-colour\n  bb-block-wrapper--background-constrain\n  bb-block-wrapper--full-width-contained\n bb-block-wrapper--padding-top--m-sm  bb-block-wrapper--padding-bottom--m-sm  bb-block-wrapper--padding-bottom--d-sm  bb-block-wrapper--margin-top--m-sm  bb-block-wrapper--margin-bottom--d-xs \"style=\"\n    color: inherit;\n    background-color: #DADAFE;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-container-block'>\n    \n\n<div\n  id=\"bb-block-wrapper-827324825\"\n  class=\"bb-block-wrapper bb-heading-block-wrapper bb-block-wrapper--padding-bottom--d-sm \"style=\"\n    color: inherit;\n    background-color: transparent;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-heading-block bb-heading-block--align-'>\n\n        <h2 ><br>Did you know..<\/h2>\n\n            <p class=\"bb-heading-block__subheading\" >58% of managers turn to peers for advice before making emotionally charged decisions &#8211; spreading both insights and biases.<br><\/p>\n    \n  <\/div>\n<\/div> \n\n<div \n    class=\"bb-buttons-block bb-buttons-block--align-centre  \"\n>\n\t\n<a\n\thref=\"#download\"\t\t\tclass=\"\n        bb-button bb-button-- \n        bb-button-- \n         \n                        \"\n\tstyle=\"\n\t\t\t\t\t\"\n>Find out why\n<\/a>\n\n\n\n<\/div>\n\n\n  <\/div>\n<\/div> \n\n  <\/div>\n<\/div> \n\n\n<div\n  id=\"bb-block-wrapper-390185412\"\n  class=\"bb-block-wrapper bb-container-block-wrapper bb-block-wrapper--margin-bottom--d-lg \"style=\"\n    color: inherit;\n    background-color: transparent;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-container-block'>\n    \n\n<div\n  id=\"bb-block-wrapper-1390900190\"\n  class=\"bb-block-wrapper bb-heading-block-wrapper\"style=\"\n    color: inherit;\n    background-color: transparent;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-heading-block bb-heading-block--align-left'>\n\n        <h2 >Stats you can trust<\/h2>\n\n    \n  <\/div>\n<\/div> \n\n\n<p>The data presented in this report was collected between May and June 2025. A total of 279 people leaders participated in the research, evenly split between women (50%) and men (50%). Participants were based across eight countries: Australia, Canada, France, Germany, India, South Africa, the United States, and the United Kingdom.<\/p>\n\n\n  <\/div>\n<\/div> \n\n\n<div\n  id=\"bb-block-wrapper-1395467946\"\n  class=\"bb-block-wrapper bb-container-block-wrapper bb-block-wrapper--has-background-colour\n  bb-block-wrapper--background-constrain\n  bb-block-wrapper--full-width-contained\n\"style=\"\n    color: inherit;\n    background-color: #FDBC00;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-container-block'>\n    \n\n<div\n  id=\"bb-block-wrapper-1461126759\"\n  class=\"bb-block-wrapper bb-text-image-block-wrapper\"style=\"\n    color: inherit;\n    background-color: transparent;\n            background-image: none;\n        background-size: cover;\n    background-repeat: no-repeat;\n    background-position: center center;\n  \"\n>\n  <div class='bb-block bb-text-image-block bb-text-image-block--text-left'>\n            <div class=\"bb-text-image-block__text\">\n                        <h2 style=\"color: #000000;\"><div><div>Workshops that turn skills into business impact<\/div><\/div><\/h2>\n            \n\n<p class=\"has-black-color has-text-color has-link-color wp-elements-4ce35acb21d44d51ca04dda3bd5ad687\">We build&nbsp;<strong>accountability<\/strong>&nbsp;into every step, with peer and facilitator feedback, senior leader involvement, and clear actions to sustain progress.<\/p>\n\n\n<div \n    class=\"bb-buttons-block bb-buttons-block--align- bb-buttons-block--margin-top \"\n>\n\t\n<a\n\thref=\"https:\/\/www.mindtools.com\/organizations\/workshops\/\"\t\t\tclass=\"\n        bb-button bb-button-- \n        bb-button-- \n        bb-button--has-button-colour \n        bb-button--has-button-text-colour                \"\n\tstyle=\"\n\t\t--bb-button-colour: #000000;\t\t--bb-button-text-colour: #ffffff;\t\"\n>Find out more\n<\/a>\n\n\n\n<\/div>\n\n\n        <\/div>\n        <div class=\"bb-text-image-block__image bb-text-image-block__image--round_corners \">\n                                                                          \n  <img\n      class=\"bb-image--lazy-load\"\n      alt=\"\"\n      data-src=\"https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/10\/GettyImages-1468831016-scaled-1600x2128-c-center.jpg\"\n      data-srcset=\"\n          https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/10\/GettyImages-1468831016-scaled-240x180.45112782-c-center.jpg 240w,\n          https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/10\/GettyImages-1468831016-scaled-480x360.902255639-c-center.jpg 480w,          https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/10\/GettyImages-1468831016-scaled-900x676.691729323-c-center.jpg 900w,          https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/10\/GettyImages-1468831016-scaled-1280x902.255639098-c-center.jpg 1280w,                \"\n  >\n  <noscript>\n    <img decoding=\"async\"\n        class=\"bb-image--noscript\"\n        alt=\"\"\n        src=\"https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/10\/GettyImages-1468831016-scaled-1600x2128-c-center.jpg\"\n        srcset=\"\n            https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/10\/GettyImages-1468831016-scaled-240x180.45112782-c-center.jpg 240w,\n            https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/10\/GettyImages-1468831016-scaled-480x360.902255639-c-center.jpg 480w,            https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/10\/GettyImages-1468831016-scaled-900x676.691729323-c-center.jpg 900w,            https:\/\/www.mindtools.com\/wp-content\/uploads\/2024\/10\/GettyImages-1468831016-scaled-1280x902.255639098-c-center.jpg 1280w,                    \"\n    >\n  <\/noscript>\n\n                                    <\/div>\n      <\/div>\n<\/div> \n\n \n\n  <\/div>\n<\/div> ","protected":false},"excerpt":{"rendered":"<p>This report explores how emotions, empathy, and trust influence the way managers make decisions \u2014 and why developing emotional intelligence is key to stronger leadership.<\/p>\n","protected":false},"featured_media":60871,"template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[1835,1923,49],"tags":[288,103],"research-report-types":[1948],"topic":[1945],"class_list":["post-60870","report","type-report","status-publish","has-post-thumbnail","hentry","category-leadership-and-management","category-learning-and-development","category-team-management","tag-management","tag-team-management-2","research-report-types-management","topic-learning-and-development"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - 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